
The Calm Way
At the heart of every project, the one underlying fact that makes or breaks a project is the people. Never mind the business, the technology, the budget, the time, etc. The people doing the project need to be the focus. No, that is not an excuse for micromanagement to fly in! Quite the opposite. The most successful project organisations we’ve implemented are where the right people are provided with the right information, time, materials and means to do their part in the project, whether individually or collectively. This is across the board, not just the project workers. The stakeholders looking in on the project from the outside must have the right information, time, materials and means in order to do their jobs. Also, what works for one project is not necessarily going to work for every project. In fact, this is almost always not the case.
Each project has to be taken in its own context (across many aspects) and only then can the right information, materials and means be started on. There is no hard and fast checklist that will do this for you for every project. Sure, some of it can be set up based on a broad sweep checklist, but the people aspect has to be the focus. An individual person is usually quite complicated. For a group of people, therefore, the complexity is many times multiplied. Exponentially. By taking all aspects of the project context together with the people in the project organisation, this is where the true success of the project will lie. This is where, 30 years’ experience of working with many, many different project organisations of so many different people, and teams will absolutely help set up or recover your project for success.
Vision Of A Good Project
From my 30 years setting up, fixing and delivering projects, this section has a combination of experiences to give a good project, and there are many cases I have chosen from.
Rather than just outlining what a good project actually looks like, I have taken it from the perspectives of the same categories of people as for the Why Are Projects Stressful section.
Vision of a Good Project for Project Owners
I have full confidence in the PM. This has come about through some key experiences with the PM from which it is clear that the PM is in control of the project.
The PM has provided me with timely, clear and concise information that shows:
- Proof the project is on schedule
- Deadlines are being met and are on schedule to be met
- The project scope is stable and holding
- Project finances are tracking to expectations
- The PM has a handle on managing the project resources
- Any decisions or actions I need to take are clearly highlighted
With this information I can with confidence report upwards and sideways in my organisation about my project.
The project boards are being well run with:
- sufficient information being presented to the project board members in advance of the meeting and summarised in the meeting
- discussions over any issues arising are concise and to the point
- decisions are relatively easy to make
- the meetings are concluded on time, every time
- brief but accurate records of the meetings are made and circulated
The PM is aware of my own key meetings for which they provide the information I need, along with any recent updates on key topics.
The project team appears to be progressing through the deliverables with the minimum of fuss and no-one is raising anything directly with me.
The PM has provided a high level view of the project plan so that I can quickly understand the position and know what is coming up that is important. I can reuse this view with my peers and managers to show them the project’s current position.
The PM is handling all issues that arise in a calm and controlled manner, involving me only when necessary.
If additional funds or resources are requested, I am provided with concise and necessary information as to the reasons and I have been involved all along in the process leading up to this point. I have had plenty of time to digest the information and discuss with my peers and managers so they too are not surprised when the request is made.
The PM has the respect of a committed and hard working team.
My time being spent on this project is at a very sustainable level and it is not a project that worries me.

Vision of a Good Project for Suppliers
The initial engagement at the start of the project was encompassing enough for the team to fully appreciate and understand the scope of the project, along with the intricacies of the requirements.
We have a stable relationship with the key business people such that options for satisfying the requirements are discussed quickly, leading to resolutions.
We don’t feel the need to change the scope and are getting the strong feeling that the business representatives don’t need to either.
We have a very good relationship with the PM who has a very good control over the project as a whole. They run a reasonable schedule of meetings that does not interfere with our working time and each meeting is well presented enabling us to fully prepare. We have a good balance of formal and informal discussions and always work together whatever the topic.
The reports we worked out with the PM at the start of the project are straightforward to produce and are always well received. Reporting to my peers and managers on the project is more straightforward using the documentation we produce for the PM.
The team as a whole is progressing at a good pace and are doing so in a calm manner.

Vision of a Good Project for PMO Heads / Managers
Whilst the project may not have directly fitted into our framework, we were able to work quickly and well with the PM on agreeable compromises.
The project is keeping to this agreement and gate meetings are practical enough for senior and key stakeholders to see that controls for the project are in place and that the project is progressing accordingly.
The agreed highlight report is working well for that project and I can see it is being well received by the project board. I might use it on other projects.
The risk and issue management meetings and discussions I have been involved in are well run and applicable contingent and remediation actions are in place with the agreed RAID logs being adequately maintained.
I look forward to my reviews of the project plan as it is very clear to understand and the project position is easy to see. There are many aspects of this plan I might well reuse on other projects.
My team are reporting that they have plenty of notice for new starters and the resource plan the PM produced and maintains is a great aid for us.
All in all, this is not a project I worry about.

Vision of a Good Project for Project Managers
I feel I am actually on top of this project with a clear, cyclical schedule of activities that everyone is aware of to keep it this way.
The reporting mechanisms that are in place give me the information I need in time for my highlight report to be produced and circulated to the senior stakeholders. It is always well received.
I am not inundated with ad-hoc requests or meetings, so my activities’ schedule typically progresses as planned.
I have an attainable amount of project related meetings with sufficient time for preparations. All meetings have a clear definition of expectations and seem to be running well.
The resource plan is letting everyone know who will be on the project at any given time and what is coming up.
Issues are raised with facts and everyone has a “can do” attitude for deciding on appropriate course(s) of action.
The project board seem content with the project progress to date and what is scheduled. They are focused on when the business will have the capabilities the project is going to deliver rather than worrying about whether they will get them or not.
I am enjoying leading this project.

Vision of a Good Project for Senior Project Workers
I have a good relationship with the project workers who are progressively working through their tasks and producing what is required when required.
The PM seems to have good control over the project with a balanced amount of meetings that are always productive. The information I provide to the PM at the agreed frequencies is welcomed and there are very few additional demands for more.
The relationship between the project and the business is working well and organisational CABs are being utilised very effectively by the project.
I have regular discussions with the PM who is keen to hear of any help I need. The PM quickly acts on them so that I can provide the teams with what they need without time being wasted. We are aligned on the position of the project, the immediate schedule and the longer term milestones.
The team morale is high.

Vision of a Good Project for Project Workers
From the start of the project I felt actively engaged and able to provide advice and opinions on all matters.
I spend the vast majority of my time performing my own and my team’s assignments and have the information and tools required. I know when I am due to complete each assignment and am fully aware of its importance in achieving the project’s goals. The timelines of the project are always clear, so we know what is coming up and the deadlines we are contributing towards.
There is a clear view of all meetings, giving me sufficient time to prepare and very few ad-hoc meetings. The meetings themselves are focused with positive outcomes.
I am able to raise anything of concern at any time which is then discussed and always acted on.
The team spirit is high and I find that this is a very enjoyable and rewarding project to work on.

Vision of a Good Project for Assigned End Users
I was involved from the start of the project and quickly felt part of the project team. The project workers understand what we are looking for in our requirements and always keep us appraised on their progress. They are eager to demonstrate what they have achieved to ensure it will meet our needs.
The PM has good control over the project and includes me as necessary when deciding on courses of action so that I can provide the user point of view.
I have the time and materials I need to prepare my business colleagues and teams for the changes the project will implement. The visible timelines enable me to plan with my colleagues when and how the new capabilities can be embedded.
I am enjoying being part of this project, making the changes we as a business need.

How much would you like to be part of such a project? Why not every project?
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